I was delighted to be asked back to guest lecturer on Service Design at NCAD’s MA in Interaction Design. To teach the fundamentals, I ran a one day workshop focused on practical application of methodologies.
Speaker at Service Design Drinks
At Dublin’s Service Design Drinks I spoke about Service failure. Failure happens for all kinds of reasons; human error, technical issues or even acts of God. I showed some examples of service failure and discussed how knowing the jobs users are doing can help us successfully recover from failure.
Published in Iterations
Speaker at NDRC
NDRC is an early stage investor in tech companies. In June 2016 they held a startup weekend specifically for InsurTech companies. I was delighted to be asked to speak on Customer Experience at the lunch and learn session.
I was asked to guest lecturer on Service Design at NCAD’s MA in Interaction Design. I ran a one day intensive workshop to teach the fundamentals.
Speaker at Defuse
Defuse is hosted by IxDA Dublin, and is an evening of Pecha Kucha talks. Here I am talking about lunch and queuing.
Service Design Masterclass
Global Service Design Jam
I co-hosted the Dublin chapter of the first Global Service Design Jam. This event was started by volunteers to grow the field of Service Design.